Return and Refund Policy for Vision Pools
1. Return Eligibility
- Products: We accept returns on unused and unopened products within 30 days of purchase. Custom or special-order items are non-returnable.
- Condition: Items must be in their original packaging with all included accessories, manuals, and labels.
2. Return Process
- Request: To initiate a return, contact our customer service team at [customer service email] with your order number and reason for return.
- Shipping: Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping service or purchasing shipping insurance.
- Inspection: Once received, returns will be inspected. Items not meeting return criteria may be returned to the customer or subject to a restocking fee.
3. Refunds
- Processing Time: Refunds will be processed within 10 business days of receiving the returned item. The refund will be issued to the original payment method.
- Partial Refunds: If only part of an order is returned, the refund will be adjusted accordingly, excluding any shipping charges.
4. Exchanges
- We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
5. Defective or Damaged Items
- Report: If you receive a defective or damaged item, notify us within 7 days of receipt. Include photos of the damage or defect.
- Resolution: We will arrange for a replacement or refund based on the circumstances. Return shipping for defective items will be covered by us.
6. Contact InformationFor questions or to initiate a return, please contact our customer service team at [customer service email] or [customer service phone number].
7. Policy Changes
- Vision Pools reserves the right to modify this policy at any time. Any changes will be posted on our website.
Thank you for shopping with Vision Pools. We appreciate your business and strive to provide the best service possible.